Geekway LLC Privacy Policy
At Geekway LLC, we respect our customers’ privacy. Understanding the significance of data security, we ensure your information is protected. This privacy policy applies to our online presence at www.geek-way.com. We do not offer physical consultation or in-home repair services at any location.
Information Collection
Personal information is collected from customers only after obtaining consent, which is gathered when customers contact us for diagnostics for their devices, subscribe to services, or request a call-back through the Geekway LLC website by filling in basic information in the chat section. Personally identifiable information is not collected when users simply browse the website. Geekway LLC may contact customers about offers and opportunities, conduct surveys, and gather feedback. This privacy statement does not extend to any information beyond Geekway’s control.
When a call is made to our toll-free number mentioned on www.geek-way.com, we collect information such as name and number to recognize customers and provide the support they need. Suppose customers wish to subscribe to any service from Geekway LLC. In that case, they will receive an invoice from our billing department with a secure merchant link where they must enter their billing details and payment information for the services they purchase. This data is not stored by Geekway LLC or the merchant for future use and is discarded upon transaction completion. This data is not sold to third parties and is only processed by Geekway LLC employees and our payment processor. We take every precaution to secure your data and prevent identity theft and data loss, focusing on collecting minimal information (Name, Contact details, and Email). Our philosophy prioritizes the customer experience over collecting personal information.
Geekway LLC Terms of Service
At Geekway LLC, we take every precaution when working on your computer remotely. Before making any changes, we assess the risks and ensure we can revert to a previous state if necessary. We avoid making changes that could affect your operating system files or critical components such as drivers or personal data.
Despite these precautions, there is always a risk of data loss, especially in cases of viruses or hardware failure. It is imperative for you, the end-user, to perform regular backups of your critical data, such as pictures, music, documents, and financial data. Backing up this information to an external drive or a cloud backup service ensures its safety, especially in the event of a natural disaster or permanent failure. If you have not backed up your data, inform the technician so they can take additional precautions.
In certain cases, customers may call with failing hardware or a need for a factory reset. Our technicians will analyse the device and inform you if hardware replacement is necessary. In such cases, we recommend finding a local PC repair store to replace the failing component, as Geekway LLC cannot physically replace hardware since all repairs are performed remotely.
Geekway LLC Remote Control Software
At Geekway LLC, we use the paid version of Ultra Viewer to connect to your computer for repairs and malware removal. After extensive research, we selected Ultra Viewer for its functionality and privacy features. During a session, the software is used only for immediate purposes. We do not leave any software on your PC after the session, and we cannot access your computer without your consent after the session ends. Additionally, the software logs all technician actions on your PC, allowing our management team to review any concerns.
Choice / Opt-out
Customers may occasionally receive information on products, services, and special deals from Geekway LLC or informational newsletters. Customers can opt out of having their information used for purposes not directly related to Geekway LLC service at the point of information request. Customers can also opt out of additional promotional communications using the opt-out link in promotional emails or by emailing contact@geek-way.com. However, customers cannot opt out of receiving service announcement updates containing important security information about the services.
Amendments
Geekway LLC reserves the right to amend this privacy statement at any time by posting changes on the website. Customers must check the website periodically for any updates. Continued use of the website or Geekway LLC products or services constitutes acceptance of these changes.